Common Questions

1. Q: How do I place an order?
A: Simply browse our website, add the desired products to your cart, and follow the checkout process.

2. Q: What payment methods do you accept?
A: We accept major Credit Cards, Bank Transfer & Atome (local buyers only).

3. Q: Can I cancel or change my order?
A: Please notify us immediately if you believe you've made an incorrect order. However, please note that:
- We cannot make changes to your order once we've commenced work on it.
- All decisions regarding order changes and cancellations are at our discretion.

If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes can be made once work has begun.

1. Q: Can I customize my wheel build?
A: Yes, we offer various customization options e.g., rim choice, spoke color, hub selection.

2. Q: Can I request carbon spokes for my hubs?
A: Our carbon spokes have specific compatibility requirements. Due to their unique broader tip ends, they can only be used with designated hubs and rims specifically designed for carbon spokes. They are not compatible with conventional hubs.

3. Q: Can I request a specific component or brand?
A: Please contact us, and we'll try to accommodate your request.

1. Q: What's the shipping process?
A: We strive to make shipping seamless and transparent. Here's what to expect:

1. Pre-Shipment Confirmation: We'll send you photos of your order and packaging before handing it over to the courier.
2. Shipping Duration: Typically takes 4-10 business days.
3. Important Note: While we strive for timely delivery, unforeseen delays (e.g., customs inspections, tax issues, or clearance holdups) are beyond our control.

2. Q: Can I track my order?
A: Yes, you'll receive tracking information via email once your order ships.

3. Q: Do you ship internationally?
A: Yes, we ship worldwide and our shipping rates are very competitive. If your area is not in our list of countries, please contact us.

1. Q: What's your warranty policy?
A: Do not worry if you ever encounter a problem with your products. Our strong warranty & Support policy is designed to deliver hassle-free solutions and keep you riding smoothly.

Read more here - Warranty

2. Q: How do I contact support?
A: Reach us via
- Whatsapp +65 8088 4868
- askme@wheelangel.com or
- Contact Form

At Wheel Angel, strong communication is the cornerstone of our commitment to consumers' confidence and unparalleled service. (We are consumers ourselves and hate it when the sellers don't reply)

3. Q: Can I get help with installation?
A: Yes. We will be making videos and upload them to YouTube in the coming weeks. But if you face any issues during installation, do contact us

1. A: How do I maintain my wheelset?
Regular cleaning and careful handling are essential to keeping your wheels in optimal condition. Clean your wheelset with a damp cloth, dry it thoroughly, and apply a mild wax coating for added protection.

Be mindful of potential hazards: high-pressure water can trap moisture and accelerate corrosion, while degreasers can damage metal alloys and compromise hub lubrication. When degreasing your chain, remove your wheels and rinse thoroughly to prevent damage.

1. A: How do I apply for sponsorship with Wheel Angel?

Contact us to discuss. We have a range of different sponsorships to help riders.

Spoke Options: Performance, Comfort, and Durability
Carbon Spokes | Sapim CX Ray | Berd Spokes

Carbon Spokes
- Ultra-stiff vertically for optimal power transfer
- Minimal flex under load
- Requires specific hub and rim designs due to broader tip ends
- Ideal for riders prioritizing efficiency and speed
- Lightweight
- Can be uncomfortable if used with narrow rims

Berd Spokes
- Exceptional comfort, particularly for mountain bikers
- Effectively absorbs shock and vibrations on uneven terrain
- Enhances rider focus and control
- Lightweight
- Ideal for riders seeking a smooth ride

Sapim CX Ray Stainless Steel Spokes
- Premium, high-performance option
- Forged middle section forms bladed shape which ensures strength and resilience under tension
- Easy to replace if broken
- Affordable and widely available
- Ideal for riders seeking balance between performance and practicality
- One of the lightest stainless steel spokes
- The most common spokes used in any performance wheels in the world

Choose the spoke option that best suits your riding style and preferences.

1. Q: Do you offer discounts or promotions?
A: Yes, follow us on social media or sign up for our newsletter to stay informed.

2. Q: Can I visit your workshop or store?
A: We love meeting customers in our workshop. Please contact us to schedule an appointment.

Hours:
Mon-Wed, Fri: 10am-5pm
Sat: 10am-1pm
(Closed Thu, Sun)

3. Q: How do I stay updated on new products or services?
A: Follow us on social media or contact us directly.