Refund and Return Policy

At Wheel Angel, we strive to provide our customers with high-quality and customizable wheelsets for All bikes. We take pride in the craftsmanship and design of our products. However, we understand that sometimes issues may arise. In this policy, we outline our guidelines for refunds and exchanges.

Refunds and Exchanges for Non-Defective Items

Due to the nature of our products, most of our wheels are custom made to order. As a result, we are currently unable to offer refunds or exchanges for non-defective items. We encourage our customers to carefully consider their purchase and reach out to our customer service team if they have any questions or concerns before placing an order.

Manufacturing Defects

In the unlikely event that you receive a wheelset with a manufacturing defect, we are here to assist you. We stand behind the quality of our products and want to ensure your satisfaction.

If you believe that your wheelset has a manufacturing defect, please contact our customer service team directly. They will guide you through the hassle-free process of returning the item and resolving the issue.

Return Requirements

In order to qualify for a return due to a manufacturing defect, the following requirements must be met:

  • The item must be unused and unworn.
  • The item must be in its original packaging.
  • Proof of purchase is required.

Once your return is received and inspected, our team will assess the item for any manufacturing defects. If a defect is found, we will gladly offer you a refund or exchange for the defective item.

Please note that any damage caused by improper use, accidents, or normal wear and tear will not be considered as a manufacturing defect.

Contact Us

If you have any questions or need further assistance regarding our refund and exchange policy, please do not hesitate to contact our customer service team. We are here to help and ensure that you have a smooth and satisfactory experience with Wheel Angel.

What Our (Real) Riders Are Saying About Us

Map Place
Wheel Angel Singapore Pte Ltd
5.0 (79)
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Hong Fai Leong
Hong Fai Leong
in the last week

This is my second pair of wheels from WheelAngel, and the experience has been excellent once again. This wheelset was built with Chris King hubs, and Andy was incredibly friendly and knowledgeable throughout the process. He spent about an hour patiently walking me through different hub technologies and the trade-offs between them, making sure I understood my options so I could make an informed decision based on my riding style. I really appreciated the time and care he took—there was no pressure, just honest advice and clear explanations. If you’re looking for a thoughtfully built wheelset and someone who takes the time to get the setup right for you, I highly recommend WheelAngel. 12:54 PM

J M
J M
in the last week

Absolutely fantastic shop. Incredibly knowledgeable and welcoming people. I can see why they have all the 5 star reviews now!

Dennis Chua
Dennis Chua
a week ago

Got a set of mini velos from Andy & Angel. the wheels have been smooth so far from riding on PCNs & potholes. they have been wonderful to deal with; helping me with all of my enquiries & providing great service! Andy also helped take a nice photo of the bike 😎

dexter low
dexter low
a month ago

I recently purchase the Wheel Angel SLX 49/54 carbon spoke wheelset and today is my first structured training ride, and the performance stood out immediately — not in a flashy way, but in the way that actually matters when you’re riding with intent. What impressed me most was the consistency and control. The wheels feel very composed at speed, hold momentum well, and remain predictable even when riding close to threshold or transitioning back into endurance pace. On climbs and rolling terrain, the stiffness feels well-balanced — responsive without being harsh — and the bike tracks cleanly when seated and pushing steadily. From a ride feel perspective, the SLX 49/54 gives a strong sense of efficiency. I felt less “fighting” against the system, recovered quicker after harder segments, and could settle back into rhythm easily. That tells me the build quality and spoke tension are properly dialled, not just light on paper. Andy as the owner and builder, was also excellent to deal with. knowledgeable, approachable, and a wonderful person who cares deeply about how the wheel performs on the road, not just on a spec sheet. It shows in the final product. If you’re looking for a high-quality, locally powered carbon spoke wheelset that delivers real-world performance, stability, and confidence, Wheel Angel is absolutely worth considering.

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Excellence, Verified by You. ⭐⭐⭐⭐⭐

When you read a review from one of our customers, you are reading the truth—from the initial inquiry to the final sprint. We let our wheels, and our customers, speak for themselves.

Explore the honest experiences of the people we’ve served. From long-standing partnerships to recent projects, these stories reflect our dedication to getting it right every single time.